1) Check Your Bank Account History
- Check whether the amount has actually been deducted from your bank account.
- Use your account activity or mobile banking app to confirm that the payment was successfully completed.
- If the payment was not processed, you may try the transaction again.
2) Share Your Payment Receipt With Us
- If the payment amount has been deducted from your account but is not visible in our system, please obtain your payment receipt via mobile or internet banking.
- Submit the receipt to us through a ByNoGame support ticket.
(See also: Why do we request a receipt? How can you upload it?)
3) Wait for a While
- Sometimes payments may reflect with a short delay. This could be due to processing times between banks or temporary technical issues.
- Please wait a few moments after completing the payment.
- If the payment still hasn’t been reflected after this waiting period, contact our team by submitting a support ticket or reaching out via Live Support.
- Our team will assist you promptly and take the necessary steps to resolve the issue.
By following these steps, you can easily resolve any payment-related issues.
At ByNoGame, we’re always here for you! 😇