My payment request didn't come what should I do?

If it's been an hour since you received the 'Your payment has been sent' notification and the money hasn't reached your account, there's a high probability that:

• You may have entered your IBAN incorrectly.
• The name and surname registered in the system may not match the IBAN owner.
• For payment requests to a credit card, you might have entered your bank account number instead of the credit card number.
• For payment requests to your Ininal card, you may have entered the Ininal barcode incorrectly.
• Or there could be an issue with the bank systems.

No need to worry, ByNoGame is always here for you. 😊

For payments that haven't reached your account, you can create a Financial Support Request under the relevant payment request or create a Financial Support Request. Our finance team will conduct checks through the payment channel and, within the next 2 business days, identify the problem and ensure the refund to your ByNoGame Wallet.

You'll need to submit a new payment request, so please be careful and create the request with the correct account information to avoid being disadvantaged during these lengthy processes and to avoid keeping our finance team busy. With love! ♥

We wish you pleasant shopping!